Welcome!
We are 42.show — a team that makes LED suits, costumes for dancers, gymnasts and acrobats, mirror suits for living statues, waterproof suits for flyboard, and much more. We have been producing LED costumes since 2012 — this is our life and the joint work of a great team!
This page is a short summary. The full terms of sale are in our Regulamin — please read it before placing an order.
Payment methods
- Card payment (Visa, Mastercard and all major banks) — processed securely through Revolut.
- Bank transfer to our account with Revolut Bank UAB — the details are sent together with your invoice.
Please note: when paying by bank transfer, any transfer fee is paid by the buyer — please choose "OUR" / shared charges so that the full amount is received.
Full payment terms: see Section 6 of the Regulamin.
Processing
Products are either in stock or made to order — please contact us to confirm the production time.
Order processing normally takes 3–5 days after payment, depending on stock availability and production workload. Processing includes quality inspection, a crush test, completion of the standard delivery set, packaging, and handover to the courier.
For made-to-order products, shipping follows 1–3 days of control testing. Production time varies — on average 3–40 days — depending on component availability, product complexity, the chosen shipping option and production workload. Have an urgent order? Contact us before ordering, and please clarify any questions with your manager first.
Shipping
Delivery is available worldwide and takes approximately 3–35 business days to reach the destination country.
The most economical and fast option is EMS (usually up to 14 days, often within a week). If needed, we can ship by express courier — DHL, FedEx, UPS, TNT — which costs 3–5 times more but arrives in 3–7 days.
Delivery cost depends on the parcel weight and destination and is added to the price of the product. Delivery times are estimates counted from the date of shipping and may take longer due to an invalid address, customs clearance or other issues.
For large orders we can send a courier-technician who will instruct the customer on technical matters and assist at the first show; the customer covers the technician's travel, shipping and accommodation (details in a supplementary agreement).
Please note: orders shipped outside Poland may be subject to import taxes, customs duties and fees charged by the destination country. These are paid by the recipient once the shipment arrives. We have no control over such charges and cannot predict them — each country has its own customs policy. You may contact your local customs office in advance. Time spent in customs is not included in the delivery estimate.
Returns & warranty
Warranty service procedure: if a fault is found, contact the manager who handled your order and provide full information about the fault, its possible causes and how the product was used, together with photo and video evidence.
The manager will then offer options to resolve the issue — repair instructions, the nearest service centre, or sending the product to us for repair. Until an expert determines the cause of the fault, the buyer covers transport and inspection costs. If the fault is covered by the warranty, the seller fully covers the repair, including round-trip shipping. During repair the seller may provide a replacement product (shipping of the replacement is covered by the buyer, who guarantees its safe keeping).
Full complaint and withdrawal terms: see Sections 8–10 of the Regulamin.
Additional rules & FAQ
Working time: we are available Monday–Saturday, 8:00–24:00 (Poland time, CET/CEST). Sunday is our day off, though we sometimes still reply. We are always happy to help with any question. :)
Quality assurance: our products are made by professionals and meet all quality requirements. We use high-quality components and proven technologies, and every product passes quality control after production. We give a workmanship guarantee that allows replacement or repair-cost compensation for faults linked to the original assembly or the original integrity of the components used. Some products use sophisticated accessories that can wear over time — for these we include a repair kit.
Faults covered by the warranty:
- short circuit caused by a fault during LED manufacturing;
- short circuit related to the quality of soldering;
- transport-related damage, including mechanical damage (reported within the first 3 days after receipt, with an unboxing and initial switch-on video).
Not covered by the warranty:
- mechanical, electrical or thermal damage to wires, diodes, soldering, insulation and the base;
- damage caused by improper use of the product.