We manufacture stage costumes to order and ship them worldwide. This page explains how to pay, what the price includes, and how long production and delivery take. The binding rules are set out in Sections 5, 6 and 7 of our Terms and Conditions.
1. Prices and currency
Prices in the shop are displayed in US dollars (USD).
For business customers we can also issue the invoice in EUR or PLN, and apply the EU VAT reverse-charge mechanism where you supply a valid EU VAT number. Write to mail@42.show before placing the order and your manager will prepare the documents accordingly.
2. How to pay
Przelewy24
Online payment processed by PayPro S.A. (Przelewy24), ul. Pastelowa 8, 60-198 Poznań, Poland. Cards issued by major banks and the other methods supported by the operator are accepted. Payment is made immediately after the order is placed, and we receive confirmation automatically.
Card payment
Processed through Revolut, our payment provider. All cards issued by major banks are accepted. Card details are entered on the provider’s secure page — we never see or store your card number.
PayPal
Payment through your PayPal account or with a card via PayPal, with the buyer protection that PayPal provides. Available for shop orders and for invoices agreed with a manager.
Bank transfer
An invoice is generated after you place the order; if you lose it, write to us and we will send a new one. Please transfer exactly the currency stated on the invoice — sending a different one may misroute the payment or cost you the conversion. Any bank charges are borne by the sender, so please select shared or OUR charges so that the full amount arrives. Bank details are shown on your invoice and in Section 6 of the Terms and Conditions.
Payment link for orders agreed outside the shop
Many of our projects start as a conversation rather than a click — a custom costume discussed by e-mail or WhatsApp. In that case we agree the specification and price with you first, then send a personal payment link so that you can pay by card or bank transfer without going through the shopping cart.
Payment security. We never change our bank details by e-mail and never ask you to send payment to a private account. If you receive such a message, do not pay it — contact us at mail@42.show or on WhatsApp at +48 665 486 586 to confirm.
Payment is due within 14 calendar days of the order being confirmed, unless we have agreed otherwise for a custom order. Production and shipping begin only after full payment is received.
3. Taxes and customs
Prices in the shop are shown net of tax. Any VAT, the delivery cost and any other charges are calculated and shown on the order form, together with the final total, before you confirm the order.
| Where the order goes | VAT treatment |
|---|---|
| Outside the European Union | 0% VAT — export of goods, subject to our holding the required proof of export |
| Within the EU, private customer | VAT at the rate of the destination country, added to the net price at checkout |
| Within the EU, business with a valid EU VAT number | 0% VAT — intra-Community supply, you account for VAT under the reverse-charge mechanism |
Import duties, import VAT, GST, clearance fees and any similar charges in the destination country are paid by the customer, unless we have expressly agreed otherwise when the order was placed. Every country applies its own customs policy and we have no control over these amounts — if they matter to your budget, check with your local customs office before ordering.
4. Production time
- Items in stock — normally processed within 3–5 days of payment.
- Made-to-order items — production takes on average 3–40 days, depending on the complexity of the costume, the availability of components and our current workload. Finished items are dispatched after 1–3 days of control testing.
If you have a fixed show date, tell us before ordering — we will confirm honestly whether we can meet it.
5. Shipping
We ship worldwide. Delivery is carried out by EMS, DHL, UPS, FedEx and other carriers, and a tracking number is provided for every shipment.
| Service | Typical transit time | Notes |
|---|---|---|
| EMS | up to about 14 days | The most economical option |
| DHL, UPS, FedEx | 3–7 business days | Faster, higher cost |
Estimated delivery is 1–35 business days from dispatch, depending on destination and carrier. Time spent in customs is not included in that estimate and can add days beyond anyone’s control. The shipping cost depends on the weight of the parcel and the destination, and is shown on the order form before you confirm.
Please provide a complete and accurate delivery address and any data needed for customs clearance. If a parcel is returned, delayed, stored or destroyed by the carrier because of an incorrect address, because it was not collected, or because import charges were not paid, the resulting costs — including re-shipment — are borne by the customer, and unclaimed parcels are not refunded.
6. When the parcel arrives
Inspect the parcel before accepting it. If it shows visible damage — crushing, tears, water, opened packaging — record the damage with the carrier at the moment of receipt and file a claim with them. For damage that is not visible from the outside, send us an unedited video of unpacking and of the first switching-on, together with photographs. Transport damage must be reported within 3 days of receipt.
Full rules on complaints, warranty, returns and refunds are on the Return and Refund Policy page.
7. Questions
Write to mail@42.show or send a WhatsApp text message to +48 665 486 586. We answer questions about production status, shipping and customs paperwork on any order.